Whether your city has adopted a benchmarking and transparency ordinance or a full building performance ordinance requiring energy audits or retuning, it must have a system in place to help building owners and their representatives comply with their new legal obligations. A help center not only improves the compliance experience for building owners and managers; it also serves as a piece of foundational infrastructure from which the city can offer deeper support to help stakeholders act to reduce their energy consumption. This guide describes what a benchmarking help center does and guides city government staff in developing a help center to meet their city’s needs and improve benchmarking compliance rates.

This resource is part of the City Energy Project Resource Library. Launched in 2019, the library is the culmination of 6+ years of work on the ground in 20 U.S. cities to reduce energy use in large buildings. The City Energy Project is a joint project of IMT and the Natural Resources Defense Council (NRDC). For more information, visit www.cityenergyproject.org.

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